Cash On Delivery

Can I ask for a specific delivery date and time?

Of course! Select the available delivery date from the calendar. For the delivery time, please request it within the Delivery Instructions on the checkout page.

Note: While we do our best to accommodate special requests, please be aware that helloblooms cannot guarantee delivery time.

Minimum Order for Delivery

The minimum order amount in your cart should be AED 100.

Midnight Delivery

Looking for midnight delivery? With our ‘Midnight Delivery’ option, your order will be delivered to the recipient within 20mins before midnight. To avail this service, please select Midnight Delivery at checkout available for next day only. 

Express Delivery

Need something Now!? Last minute gifting is no problem! With our ‘Express Delivery’ option, your order will be delivered to the recipient within three hours from order confirmation. To avail this service, please select Express Delivery at checkout. 

Note that our Express Delivery option is currently only available in Dubai but is coming soon to Abu Dhabi and the rest of the UAE. Note that additional charges may apply. Our Delivery starts everyday at 10:00am if your order is placed when our shop is closed.

Free Delivery

We offer FREE delivery across Dubai and Sharjah above AED 300.

You will be offered FREE delivery for non-flowers and non-plants as long as you have a flower arrangement or a plant in your cart.

However, a small charge of AED 35 will be applied on orders without a flower arrangement/bouquet or a plant (For example: if you add chocolates, cakes, balloons alone; there will be a charge of AED 35 on delivery, but if you add a flower arrangement/bouquet and/or plants alongside any of the non-flower/plant products, you will be offered FREE delivery).

Same-Day Delivery

Why should happiness wait? Any order before 7:00pm for Dubai delivery will be delivered the same day!  Orders for Sharjah will be delivered the same day if received before 1:00pm and Abu Dhabi the next day.

Next-Day Delivery

Flower delivery is available nationwide in the United Arab Emirates (UAE) including the following areas; Abu Dhabi, Dubai, and Sharjah

Will you call the recipient before delivery?

Yes, we may call the recipient before the flowers leave to make sure the delivery is fresh, and delivered on time. However, we do not share the details of the delivery to make avoid spoiling the surprise!

Payment

What payment types do you accept?

We only accept secure payment options such as Visa, MasterCard, American Express, PayPal, and Cash On Delivery.

Is it safe to pay online?

Definitely! We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.

What will appear on my credit card statement?

The descriptor for the purchase transaction on your credit card statement will be "www.helloblooms.com"

I made a mistake - how do I get a refund?

Refunds on orders can only be processed if an order is cancelled within twenty-four (24) hours prior to the delivery day. A voucher equal to 100% of the order value will be provided if an order is cancelled after the cancellation period but before delivery.  But, we know that sometimes mistakes do happen. So, even after delivery, we will substitute orders with a voucher equal to 50% of the order value.  Please contact admin@helloblooms.com for support.